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| Web Sites |
Advantage Interactive Corp.
Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
http://www.advantageinteractive.com/
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Associated Software Corporation
This site provides useful information, tools and links for customer purchase and upsell.
http://www.associatedsoftware.com/sys-tmpl/callcentersolutions/
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Cendant Incentives
Provides an array of programs that enable companies to increase customer retention, increase revenue or usage, grow product or brand awareness and acquire new customers.
http://www.ci.cendant.com/
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CRM Assist
Helping CRM customers and professionals understand customer relationship management, front office, sales force automation, and emarketing through mail lists, online forums, and an integrated directory.
http://crm.ittoolbox.com
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Customer Inc
Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
http://www.customer-inc.com
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Deep-Insight
Web-based, customer and employee satisfaction and relationship management assessment services and software.
http://info.deep-insight.com/
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eLoyalty
Offering a range of customer service solutions including call center integration, ERM and eCRM, CTI and help desk , field service and logistics solutions, and customer relationship management.
http://www.eloyaltyco.com/
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Fulfillment Plus
Our customer service advocates rely on their training and skills, along with our superior technical systems, to provide personalized service to your customers.
http://www.fulfillmentplus.com/
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Harte-Hanks, Inc.
World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)
http://www.harte-hanks.com/
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Info Warehouse
Provides customer service training materials and business information links. A full complement of business links and personal improvement information.
http://www.infowhse.com/home.htm
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Joe Turner
Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982
http://www.joeturner.com/
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Kovair Inc.
Consulting services covering CRM and strategic relationship management.
http://www.kovair.com
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Mamut
Provider of CRM and Internet solutions to small businesses worldwide.
http://www.mamut.com/
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MindTree Consulting
Business to consumer services.
http://www.mindtree.com/
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NowDocs
How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.
http://www.nowdocs.com/
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One Source Repair Services
Co-ordinates services to support and maintain work environments, with service details and contacts.
http://members.aol.com/oshl2000/
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SociAlchemy
Provides consulting services focused on customer communications through the Internet, and the development of online communities and knowledge networks.
http://www.socialchemy.com/
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Softlab
IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.
http://www.softlab.com
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SRD Group
CRM consultants helping build clear customer centric strategies, guiding companies through corporate and cultural changes, people and process management issues, and measuring return on investment.
http://www.srd-grp.com
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Strengthbank
Offers professional keynote and customer service seminars.
http://www.strengthbank.com/index2.html
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Tariva, Inc.
Web based customer relationship management software available in both hosted and installed versions.
http://www.tariva.com/
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The Better Client Service
A collaborative effort between businesses to better inform themselves of specific Client behaviors both positive and negative.
http://www.betterclients.com
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The Cross Country Group
Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.
http://www.ccgroup.com
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The Interchange Group UK
Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.
http://www2.interchange.co.uk
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Tier1 Innovation
Leading provider of eBusiness and customer relationship management (CRM) consulting and implementation services.
http://www.tier1innovation.com
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Zamba Corporation
Designs, implements and integrates enterprise-level applications to facilitate sales automation, call center management, marketing automation, and automated field service and sales. (Nasdaq: ZMBA).
http://www.zambasolutions.com/
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