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411 Peculiar Road
Aims to teach customer service people, call centers, and managers how to work with customers online.
http://www.learnandteachonline.com/customers/blog/
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Call Centre
CRM Software reviews, management interviews, tips on improving customer service and call centre products.
http://www.callcentre.com/
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CRM and Contact Centre 247
Online exhibition for the CRM software & Call Centre industries. Featuring news, articles, whitepapers, case studies and vendors.
http://www.crmandcontactcentre247.com
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CRM Blog
News and commentary on CRM topics, including software and implementation.
http://www.crmblog.org
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CRM Event
Resource featuring weekly updated news and event schedules.
http://www.crm-event.com/
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CRM Today
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
http://www.crm2day.com/
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CRMDirectory.com
News, products, and tutorials for those interested in customer relationship management (CRM).
http://www.crmdirectory.com
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Customer Care Coach
Email-based customer care training program for managers that is designed to deliver continuous improvement, increase profits and customer loyalty.
http://www.customercarecoach.com
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Customer Service Manager.com
Journal, advice and information for customer service professionals
http://www.customerservicemanager.com/
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Customer Service Point
Promotes quality customer service, with articles on customer support and related subjects as Customer Relationship Management (CRM), best practices, tools, books, quotes and skills.
http://www.customerservicepoint.com/
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Customer Service Zone
Access hundreds of customer service related articles and book excerpts online, discussion lists to help improve customer service.
http://customerservicezone.com
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Customer Strategy & Management 2005
This is a new exhibition & conference for customer service, sales, IT, marketing and senior corporate management who are developing strategy and sourcing products & services.
http://www.customer-event.co.uk/
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ECCS
Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools.
http://www.eccs.uk.com
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eCustomerServiceWorld
Resource site featuring access to over 300 articles, case studies and white papers as well as news, information, advice and jobs.
http://www.eCustomerServiceWorld.com
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Improving Customer Service
A list of customer service articles by John T. Self.
http://www.sideroad.com/cs/
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Insight Exec
The Customer Management Community (CMC), is a CRM service which provides news, information, advice and best practice case studies to help its members make the most of customer management activities, achieve core business objectives and help improve the ROI of CRM programmes.
http://www.insightexec.com/
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Siebel CRM Resource Library
The CRM Resource Library provides information about the business benefits of customer relationship management (CRM) and how you can achieve similar results using Siebel products and services.
http://www.siebel.com/resource_library/index.shtm
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The Physics of Customer Service
International speaker and consultant, Patrick McGaughey, now offers his popular customer service seminar titled, "The Physics of Customer Service", as an easily downloadable eBook online.
http://www.customerserviceebook.com
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What Ever Happened to Customer Service
Article giving customer service advice geared towards online entrepreneurs.
http://www.howtoadvice.com/CustomerService/
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