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| Web Sites |
Adams Research Group
Helps organizations improve performance and customer service.
http://adamsresearchgroup.com/
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Aegis Communications Group, Inc.
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
http://www.aegiscomgroup.com/
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Beacon Technologies, Ltd.
Permission-based IVR-interactive customer survey for customer satisfaction research.
http://BeaconTouch.com/
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Customer Service Training and Articles
Customer service training and free articles.
http://www.proedgeskills.com/customer_service_training.htm
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Customer Service Training-Guaranteed
Measure-X training will shows how to measure satisfaction and retain customers longer.
http://www.measure-x.com/
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Customer Service University
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
http://www.customerserviceuniversity.com/
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Customer Service Week
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
http://www.csweek.com/
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CustomInsight Internet Surveys
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
http://www.custominsight.com/
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destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
http://www.destinationcrm.com/
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e-Satisfy, Inc.
Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
http://www.e-satisfy.co.uk/
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eCRMGuide
Customer Relationship Management in the E-Business World
http://www.ecrmguide.com/
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eLoyalty
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
http://www.eloyalty.net/
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ExecTrainer.com
Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
http://www.exectrainer.com/
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Golden Resources Marketing Group
Provides mystery shopping services, merchandising, and point of sale marketing audits.
http://hometown.aol.com/cgr315/index.html
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Hipbone, Inc.
Solutions for live online collaboration between customers and sales and customer service agents.
http://www.hipbone.com/
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Impact Learning Systems
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
http://www.impactlearning.com/
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Ineto Integrated Customer Communications
Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
http://www.ineto.com/
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Interact Management Consultants Pty Ltd
Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
http://www.interactmanagement.com.au/
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Mercantile Systems & Surveys
Specializes in hospitality industry employee evaluation, training and monitoring.
http://www.mercsurveys.com/
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Motivational Training Center
Provides customer service training and motivational seminars.
http://www.thechickenlady.com/
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National Customer Service Week
Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
http://www.customerserviceweek.com/
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Online Customer Service
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
http://www.dmsupport.com/
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Parago, Inc.
An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
http://www.parago.com
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Phone Pro
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
http://www.phonepro.com/
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Precision Response Corporation
A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
http://www.prcnet.com/
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Princeton Consulting
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
http://www.princecon.com/
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Pyramid
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
http://www.pyramidupdate.com/
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San Jose Focus
Facilitates focus groups for market research purposes only.
http://www.sjfocus.com/
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Service Quality Institute
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
http://www.customer-service.com/
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Sterling Consulting Group, Inc.
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
http://www.quality-service.com/
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Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
http://www.stream.com/
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Telephone Doctor
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
http://ww2.telephonedoctor.com/Default.asp
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Tern Consultancy
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
http://www.ternconsultancy.co.uk/
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The Customer Champion Institute
Provides consulting, training, and publication services to improve customer relationships and loyalty.
http://www.customerchampion.com/
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The Service Quality Department
Customer service consulting and training organization.
http://www.service-quality.com/
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Tooty Inc.
Customer service and sales strategy evaluating, developing, training and monitoring.
http://www.tootyinc.com/
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Trendsource, Inc.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
http://www.trendsource.com/
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Workplace Conflict Resources
Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
http://work911.com/conflict/
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